When Roommates Want to Pay Separately via Inosio

This guide will discuss how to allow multiple tenants in one unit to pay their individual rent amounts via their own Inosio accounts.

Overview

• Use this when you have two adult occupants that want to pay separately
• Each occupant will see the same balance
• You must accept partial payments from each occupant or they won't be able to pay their individual portion
• It only takes a couple minutes to complete

Roommate Balances in Inosio:

Every tenant will see the total balance due for their lease/unit. Every occupant is responsible for knowing their portion of rent and paying the accurate amount. If the total rent amount is not paid in full by the roommates, normal late charges and fees should be applied per your normal office policies.

Get started in Promas. There will be one "Responsible Tenant" where all charges and payments are posted to. This ensures simplicity and accuracy in Promas' reporting features, while allowing individual tenants to pay their share of rent online via Inosio. 

Promas: Responsible Tenant

These steps are to create multiple tenant profiles for one unit, and are based on the recommended best practices from Promas.
Note: The term "Responsible Tenant" comes from the Promas software. This occasionally means other things in Property Management, but the use of this feature does not imply or create a legal obligation. Essentially, we need to choose one of the tenants to be the main tenant, the name that will be on the tenant statement. For all intents and purposes, it does not matter which tenant you choose to be the "Responsible Tenant". In most cases, our property managers already have one of the tenants in Promas, and they choose this tenant to be the responsible tenant. 

If you do not already have one of the tenant's in Promas, go ahead and setup a tenant profile as you normally would (with a property and lease).

Once you have the first tenant profile in Promas, to add another tenant profile for a roommate, find the first tenant in the list of tenants. Highlight the tenant name, but don't click into it. In the lower right corner, click "Create New Copy from Selected Profile". (See screen shot below.)

Update the new Tenant Profile:

• Add "-R1 to the Tenant ID
• Modify the Description to be the correct roommates name
• Add the original Tenant ID as the 'Responsible Tenant'
• Select 'Post to Responsible Tenant'
• Eliminate references to other roommate(s) in contact and name fields

Details:

When you select "Create New Copy from Selected Profile", Promas opens a new tab for the new/copied tenant profile; you will make this profile the new profile for your additional tenant(s). In the copied tenant profile, update the Tenant ID by adding "-R1" and Description & Name fields. 

The most important part of this process is making sure you check the box on the right side that says "Post to Responsible Tenant" AND that you fill in the Responsible Tenant field to the left of the checked box, with the name of the first tenant/initial tenant.

Update the tenant's email address, phone number and the name.

Save the new tenant profile. 

See screen shots below. The red boxes indicate the fields you need to update and the boxes you need to check.

Enabling Partial Payments at the Tenant Level

If your standard settings in Inosio prevent tenants from making partial payments, and you would like to allow tenants that are sharing one unit to pay separately via their own individual accounts, you can enable partial payments on a tenant by tenant basis. In the Residents section of your Inosio Property Manager Dashboard, find the tenant, follow that row to the far right, to where there is a dollar sign. Click the dollar sign and click on the red pencil for that tenant. This will give a tenant the ability to make a partial payment. This allows multiple tenants living in one unit, to make individual rent payments to sum to the total rent charges for the unit.